How we work.

Working with Glow

Our clients enjoy working with us, confident in the fact we’ll get the job done on time and with minimum fuss. We are big on project management and committed to maintaining our high standard.

Every Tuesday, we have a full team project update – all clients, all projects, all deadlines, reviewed and scrutinised. A project update report is then emailed directly to each client.

Before we accept an assignment, we ensure the specification is clear and unambiguous. We appoint a project manager to ensure every stage runs as smoothly as possible, from the initial discussion to agree your exact requirements through to completion, sign off and delivery.

Our Team

Glow is a small, powerful team hot on project management. We are a team of five skilled professionals with strong communication skills backed up by excellent project software and a talented pool of freelance creatives. We find being a small agency is a huge bonus for our clients. It means we communicate easily and get things done quickly and with precision.

All team members get involved with proofing and quality checking. No stone is left unturned.

Our Approach

Two ways of working for total flexibility

Pay As You Go

With our Pay As You Go (PAYG) reduced hourly rates, you provide us with the project brief and deadline, and we invoice you for work completed. You can set a monthly limit to suit your budget.

For PAYG projects  a deposit is not required but payment is requested on receipt of each invoice.

We apply our reduced hourly rates and we invoice for all work completed, whether this is design, project management or admin.


For quoted projects, we provide a quotation, based on your brief, detailing the specification and scope of the project. For large-scale projects, the quote will be broken down into project stages, with each stage being priced individually.

For non-website projects, a 30% non-refundable deposit of the total project cost is required before project commencement. For websites, a 50% non-refundable deposit of the total project costs is required.