It’s High Fives for Southampton Airport!


Big congratulations to our client, Southampton Airport, after winning Best Airport in Europe for customer service excellence 2018 in the Airports Council International (ACI) Airport Service Quality Awards.

The prestigious honour was given in the medium sized category, for airports servicing between two and five million passengers per year. The awards recognise those airports around the world that deliver the best customer experience in the opinion of their own passengers and represent the highest possible accolade for airport operators around the world.

Southampton Airport Managing Director Neil Garwood said: “We are absolutely delighted to receive this award, marking Southampton Airport’s place at the very top of airports in Europe for customer excellence.

“Our passengers have given us a massive vote of confidence in the service we provide, and this is testament to the hard work of everyone at the airport.

“The award belongs to everybody who works here, and I am hugely proud of my team.

“The future of the airport is looking extremely bright with our exciting development plans, and this accolade recognising how well we treat our passengers fundamentally supports our blueprint for growth.  Our passengers have shown they want to see us grow.

Commenting on the award, Anne-Marie Mountifield, the Chief Executive for Solent Local Enterprise Partnership (LEP) said:

“We are delighted that Southampton Airport has won this major international award for best customer service at a European airport.

“The Solent region is an internationally-recognised economic hub and one of the UK’s most important gateways to European and global markets. Having an award-winning international airport at its heart, alongside highway, rail and seaport connections supports continued economic growth for the Solent, and in turn helps to improve all of our lives.

“With key partners like Southampton Airport in the Solent, our aim of delivering bold changes by being increasingly attractive to external businesses and customers is highly deliverable. Congratulations to the whole team!”

The award ceremony will be held in Bali this September. WOW! Is team Glow invited? 😉

Read the full article

Glow has been supporting Southampton Airport since 2012. We have created large-scale terminal displays, online banner adverts, animations, press adverts, outdoor signage, presentations, brochures, destination copywriting and even large cubed promotional boxes – if you’ve visited the airport recently, you’re bound to have seen, or even sat on, some of our creations 😉. You can see some of them on our website.

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